Terms of Service

1. Acceptance of Terms

By accessing the website costaricarelocationgroup.com, utilizing our multi-step quote planning tools, submitting inquiries, or engaging Costa Rica Relocation Group ("CRRG", "we", "us", or "our") for relocation management, you agree to be legally bound by these Terms of Service, our Privacy Policy, and our Legal Disclaimer. If you do not agree to these terms, you must not use our website or services.

2. Scope of Relocation Management & Logistics Services

Costa Rica Relocation Group operates as an international relocation advisory, move coordination, and logistics management agency. We facilitate, organize, and oversee door-to-door relocation processes, including pre-move survey coordination, origin export packing supervision, ocean and air freight bookings with licensed ocean common carriers (NVOCCs), customs clearance management through licensed customs brokers (*Agencias de Aduanas*), bonded fiscal warehousing, and destination residential delivery.

3. Independent Professional & Legal Service Representation

In accordance with Costa Rican law, immigration legal representation, formal legal advice, and filings before the Dirección General de Migración y Extranjería (DGME) must be conducted by attorneys in good standing with the Colegio de Abogados y Abogadas de Costa Rica. Costa Rica Relocation Group is not a law firm. All immigration and legal filings are executed directly between the client and vetted, independent, insured Costa Rican law firms under separate formal legal retainer agreements.

4. Client Responsibilities & Customs Compliance

Clients are solely responsible for:

• Providing accurate, complete, and truthful packing declarations, valued inventories, and descriptions of all goods for the Single Customs Declaration (DUA).
• Ensuring that no hazardous materials, firearms, illegal narcotics, contraband, or undeclared commercial merchandise are packed in household shipments.
• Procuring and maintaining valid passports, apostilled vital statistics documents, police clearances, and pet health records within the validity windows required by Costa Rican regulatory bodies (DGME, SENASA, Ministerio de Hacienda).
• Timely payment of official government taxes, port terminal handling charges, customs broker duties, or demurrage fees where applicable.

5. Quotations, Estimates & Cost Adjustments

All quotations generated through our digital platform or preliminary consultations are based on provided inventory estimations, standard ocean container dimensions (20ft, 40ft, 40ft HC), and prevailing bunker/ocean freight rates at the time of quotation. Final invoices reflect verified scale weights, official physical volume, customs inspection fees (*aforo físico*), and any specialized hoisting, crating, or shuttle access requirements at destination residences.

6. Marine Cargo Insurance & Limitation of Liability

International ocean freight, intermodal rail, and domestic highway transport involve inherent maritime perils. Standard carrier liability under maritime law (COGSA / Hague-Visby Rules) is strictly capped at statutory limits per package. Costa Rica Relocation Group strongly recommends all clients secure Comprehensive All-Risk Marine Transit Insurance through our affiliated underwriters prior to container vessel departure. Costa Rica Relocation Group shall not be liable for acts of God, extreme weather events, sovereign government customs holds, strikes, or maritime delays beyond its direct operational control.

7. Intellectual Property

All content, software code, proprietary relocation workflows, digital calculators, graphic designs, logos, and written materials on costaricarelocationgroup.com are the exclusive intellectual property of Costa Rica Relocation Group and protected under international copyright and intellectual property treaties.

8. Governing Law & Dispute Resolution

These Terms of Service and any contractual disputes arising hereunder shall be governed by, interpreted, and enforced in accordance with the laws of the Republic of Costa Rica. Any legal action or proceeding arising out of or related to these terms shall be submitted to the exclusive jurisdiction of the civil courts of the Judicial District of San José, Costa Rica.

9. Contact Information

For questions, legal notices, or clarifications regarding these Terms of Service, please contact our compliance department:

Costa Rica Relocation Group — Legal & Compliance
Edificio Forum 1, Pozos de Santa Ana, San José, Costa Rica
Email: [email protected]
WhatsApp / Desk: +506 7050 2070 (WhatsApp | SMS)